As the largest third party provider of public access telecommunication installation and maintenance services, PARAGON Communication Services has vast expertise in public phone, enclosure and kiosk installation, upgrade, repair and maintenance.

Paragon's management team has over 15 years of continuous and direct experience in the unique requirements of public access telecommunications systems.

OUR MISSION
Paragon acts as an extension of our client’s organization providing experienced, cost effective and flexible resources to meet its customers’ requirements and to help each client optimize its own resources more effectively.  

Paragon’s services help our customers maximize revenue, minimize costs and retain accounts through:

• Flexible support options
• Trained, experienced and personable technicians and administrators
• Timely and reliable response
• Minimizing downtime
• Minimizing fraud
• Effective communications with the facilities and customer representatives
• Solving problems quickly for administrators and management
• Professional standards and conduct
  

Success in our mission results in long-term relationships with our customers. Paragon has never lost business due to quality or response concerns.

ORGANIZATION
Paragon Communications Services employs over 80 technicians and administrative personnel in 31 states. The headquarters office is in Suwanee (Atlanta), GA. Supervisors and storage facilities are located as required for equipment, materials and supplies. The company is incorporated as a Limited Liability Corporation in the State of Georgia.

Paragon is organized as a lean, flat and flexible organization. Paragon only deploys experienced technicians and licensed installers. Escalation is quick and direct through our central dispatch center. Technicians are dispatched and report their service response details through the Paragon Service Center. Customer inquiries or escalation is coordinated through the Service Center on a 24/7/365 availability.

All Paragon service orders are coordinated and tracked through our central Service Center in Georgia. Service Orders are received, entered, dispatched, tracked, completed, audited and billed using a robust, full-featured service management software package and network systems. Our systems have adequate capacity to handle substantial increases in volumes without additional upgrades. Paragon also has the flexibility to enter and track orders in our customer internal service systems as required. Paragon’s one point-of-contact allows clients to easily receive timely information and feedback on the status of their work orders and overall statistical reporting on performance.

TRAINING & DEVELOPMENT
Paragon utilizes a mobile and experienced management staff that ensures the technical scope and requirements of our customer's equipment is addressed and conveyed to our operations staff. Paragon creates internal manuals or troubleshooting guides for large projects or on-going support programs to insure that technicians always have the right information on-hand to provide quality services and efficient coverage. Paragon only deploys experienced technicians and licensed installers.

MANAGEMENT
Paragon's Co-Founders and managers have been directly responsible for growing and managing this business for over fifteen years, now as a private, independent service provider. Paragon is proud of our excellent industry reputation for performance, integrity and customer service.

INSURANCE
Paragon carries full insurance coverage for general liability, umbrella liability, automobile collision and liability, workmen's compensation, property and casualty, and theft. Paragon will add the client as an additional named insured.

CONFIDENTIALITY
Paragon respects the need for strict client confidentiality and competitive safeguards. We have a history of responsible safeguards and management of our client's proprietary information including customer locations, asset performance, strategic plans, project schedules and programming codes. All employees and subcontractors are required to execute non-disclosure and non-compete agreements and are given access to appropriate confidential information on a need to know basis only.

DIVERSITY
Paragon is an equal opportunity employer and is committed to provide contracting opportunities for qualified minority service partners and subcontractors. As appropriate, Paragon will provide required reporting of minority participation and may also execute joint venture arrangements with partners to meet diversity goals in contract or project awards.